record, review, recruit
Many of our customers believe that the only way to scale their business is to recruit more people like them, but then get stopped because they can’t find someone else like them, or they don’t believe they can afford someone else like them.
What is actually needed to scale your business right first time, though, is more thought and planning about the specific steps and tasks you need to have completed, and recruit for these. You don’t need to clone yourself, you just need to be clear on what you want someone else to do.
Our five-step SCALE process allows you to scale systematically and execute with confidence.
The five key steps we follow allow your business to SCALE:
- SYSTEMISE – what specific tasks need to happen in your business to do the work and look after customers
- CLASSIFY – break down these tasks into specific steps and understand the skill level and training required to complete them
- ASSIGN – group steps by like skills needed to complete, and compile job descriptions
- LEARN – review job descriptions and create training plans for each role
- EXECUTE – plan your recruitment and training program based on business priorities
” One of the greatest challenges for all small businesses is how to grow without wasting time and money. Through Liz Grant’s webinar titled ‘Scaling your business’ I gained a greater understanding of how to get this done effectively. Liz’s professional experience, knowledge and genuine desire to help small businesses grow gave me strategies and confidence to grow. “
Dave, Business Owner
Finding opportunities in the Customer Purchase Journey
11th Dec, 2020 at 7:15AM
Are you losing customers or struggling to attract new customers to your business? Relooking at the customer purchase journey can help you identify areas to improve your offering, as well as potential new offerings.View events
As consumers, we are always looking for ways to get stuff done ‘better’. So, as businesses it’s important to remember, then, that your existing customers buy from you because they’ve determined that you’re products and services serve them ‘better’ to get a particular task done than someone else.
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